Team Member: Dr. Matthias K. Hamm

Research Interests & Projects

• Research Area: IT Service Management
  • Interorganisational IT Service Management
  • Sourcing Strategies for IT Services
  • Specification and modeling of interorganisational ITSM Processes
• Project: Euroepan Research and Education Network GÉANT2
  • GÉANT2 is a multi-gigabit research and education network. It provides state-of-the-art data communications to the European research and education community. GÉANT2 provides the most advanced services and widest geographical reach of any network of its kind in the world, with leading-edge standards of reliability and innovation. GÉANT2 connects 30 European national research and education networks (NRENs) across 34 countries. NRENs connect research and educational institutions within their respective countries, providing GÉANT2 connectivity to more than 30 million research and education end users in over 3,500 institutions across Europe
  • Work conducted in the tasks E2E Monitoring and I-SHARe

Certifications

• Foundation Certificate in IT Service Management according to ITIL v2
• Foundation Certificate in IT Service Management according to ISO/IEC 20000
• Microsoft Certified Solution Developer (MCSD) on Micro Visual Studio 6.0

Student Work

Publications

• Knittl, S., Marcu, P., Yampolskiy, M., Hamm, M. K., Modellierung interorganisationaler IT–Service–Managementprozesse, eingereicht für PIK — Praxis der Informationsverarbeitung und Kommunikation, 2010, K.G. Saur, München, Germany, September, 2010.
• Yampolskiy, M., Hommel, W., Marcu, P., Hamm, M. K., An information model for the provisioning of network connections enabling customer–specific End–to–End QoS guarantees, In Proceedings of the IEEE SCC 2010 International Conference on Services Computing, IEEE Computer Society, Miami, USA, Juli, 2010.
• Hamm, M. K., Eine Methode zur Spezifikation der IT–Service–Managementprozesse Verketteter Dienste, Ludwig–Maximilians–Universität München, Dissertation, Juni, 2009.
• Hamm, M. K., Yampolskiy, M., IT Service Management verketteter Dienste in Multi–Domain Umgebungen, PIK Praxis der Informationsverarbeitung und Kommunikation, 31(2), 125–132, K.G. Saur, München, Germany, Juni, 2008.
• Hamm, M. K., Marcu, P., Yampolskiy, M., Beyond Hierarchy: Towards a Service Model supporting new Sourcing Strategies for IT Services, In Proceedings of the 2008 Workshop of HP Software University Association (HP–SUA), Infonomics–Consulting, Hewlett–Packard, Marrakech, Morocco, Juni, 2008.
• Hamm, M. K., Hanemann, A., Schauerhammer, K., Ullmann, K., Yampolskiy, M., Unterstützung von IT Service Management–Prozessen in Multi–Domain–Umgebungen, In Proceedings Erstes DFN–Forum Kommunikationstechnologien — Verteilte Systeme im Wissenschaftsbereich, GI–Verlag, DFN, Kaiserslautern, Deutschland, Mai, 2008.
• Hamm, M. K., Yampolskiy, M., Hanemann, A., I–SHARe, DFN Mitteilungen, (74), 39–41, Mai, 2008.
• Hamm, M. K., IT Service Management Processes for Concatenated Services in Multi–Domain Environments, In Proceedings of the IBM PhD Symposium at ICSOC 2007, 31–36, September, 2007.
• Hamm, M. K., Yampolskiy, M., Management of Multidomain End–to–End Links. A Federated Approach for the Pan–European Research Network Géant 2, In Moving from Bits to Business Value: Proceedings of the 2007 Integrated Management Symposium, 189–198, IFIP/IEEE, München, Germany, Mai, 2007.
• Hamm, M. K., Mathematical Traditions in Computer Science in Munich, In Colloquium History of Computing: Software, Centrum voor Wiskunde en Informatica (CWI), Amsterdam, Niederlande, Juni, 2005.