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Team Member: Dipl.-Inform. Silvia Knittl

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Email Silvia.Knittl@lrz-muenchen.de
Phone +49 89 35831-8731
Fax +49 89 35831-9700
Address Dipl.-Inform. Silvia Knittl
Leibniz-Rechenzentrum München
Boltzmannstr. 1
D-85748 Garching
Germany
Room I.1.103


Research Interests & Projects

  • Research area: IT Service Management
    • Identity and Access Management
    • Configuration Management
    • Configuration Management in federated Environments
  • Project: IntegraTUM (IntegraTUM)

Certifications

ITIL Foundation Zertifikat
Foundation Certificate in IT Service Management
ITIL Service Management Zertifikat
Manager's Certificate in IT Service Management
ISO/IEC 20000 Foundation Zertifikat
Foundation Certificate in IT Service Management according to ISO/IEC 20000

Student Work

Work in Progress:
Diploma/Masters Thesis:FoPra / SEP / Bachelors Thesis:
Work Completed:
  • Fourkiotis, A., Design and Implementation of a Web Service Interface to an Identity Management solution for Account Provisioning under consideration of modern Web Service Security mechanisms, Diplomarbeit, Ludwig–Maximilians–Universität München, November, 2007.
  • Härtl, M., Konzeption und Realisierung der technischen Unterstützung eines zentralen IT–Service–Desk mit OTRS an der TUM, Diplomarbeit, Ludwig–Maximilians–Universität München, Juli, 2007.
  • Schedel, D., Evaluation von Tools und Sprachen zur Prozessmodellierung am Beispiel des Incident–Management–Prozesses am LRZ, Diplomarbeit, Ludwig–Maximilians–Universität München, April, 2007.

Publications