Team Member: Dipl.-Inform. Patricia Marcu

Certifications

• Foundation Certificate in IT Service Management according to ITIL v2
• Foundation Certificate in IT Service Management according to ISO/IEC 20000

Publications

• Hamm, M. K., Marcu, P., Yampolskiy, M., Beyond Hierarchy: Towards a Service Model supporting new Sourcing Strategies for IT Services, In Proceedings of the 2008 Workshop of HP Software University Association (HP–SUA), Infonomics–Consulting, Hewlett–Packard, Marrakech, Morocco, Juni, 2008.
• Hanemann, A., Kraft, S., Marcu, P., Reinwand, J., Reiser, H., Schmitz, D., Venus, V., perfSONAR: Performance Monitoring in europäischen Forschungsnetzen, In Proceedings Erstes DFN–Forum Kommunikationstechnologien — Verteilte Systeme im Wissenschaftsbereich, GI–Verlag, DFN, Kaiserslautern, Deutschland, Mai, 2008.
• Hanemann, A., Marcu, P., Algorithm Design and Application of Service–Oriented Event Correlation, In Proceedings of the 3rd IFIP/IEEE International Workshop on Business–Driven IT Management, 2008, Salvador Bahia, Brazil, April, 2008.
• Marcu, P., IT–Dienstmanagement. Ein Modell der Abhängigkeiten , 2007, Vdm Verlag Dr. Müller, Saarbrücken, ISBN–13: 978–3836414241, Juni, 2007.
• Hanemann, A., Marcu, P., Sailer, M., Schmitz, D., Specification of Dependencies for IT Service Fault Management, In Proceedings of the 1st International Conference on Software and Data Technologies (ICSOFT 2006), 2006, 257–260, INSTICC press, Setubal, Portugal, September, 2006.