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| | Team Member: Dipl.-Inform. Christian Richter
| Email |
richtere _at_ nm.ifi.lmu.de
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| Phone |
+49 89 35831-8835
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| Fax |
+49 89 2180-9147
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| Address |
Dipl.-Inform. Christian Richter
Leibniz-Rechenzentrum München
Boltzmannstr. 1
D-85748 Garching
Germany
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| Room |
I.2.078
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Certifications
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Foundation Certificate in IT Service Management according to ITIL v2
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Foundation Certificate in IT Service Management according to ISO/IEC 20000
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Professional Certificate in IT-Support according to ISO/IEC 20000
Research Interests
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ITSM Tools
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ITSM-Frameworks
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Appliance of ISO/IEC 20000
Student Work| Work in Progress: | | Diploma/Masters Thesis: | FoPra / SEP / Bachelors Thesis: | - "Evaluation von Werkzeugen zur Unterstützung des Change-Management-Prozesses am LRZ"
Johannes Schaal
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Publications- Brenner, M., Reiser, H., Richter, C.,
Requirements Engineering für die Werkzeugauswahl zur Unterstützung von ISO/IEC 20000,
In Informatik 2008 — Beherrschbare Systeme dank Informatik, 2008, 839–844, Lecture Notes in Informatics (LNI 134), Gesellschaft für Informatik, München, Deutschland, September, 2008.
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