Team Member: Dipl-Inf. Robert Kuhlig

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Teaching

• Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen (Process-oriented IT Service Management)
  • Wintersemester 2004/2005
  • Sommersemester 2005
  • Wintersemester 2005/2006
  • Sommersemester 2006
  • Wintersemester 2006/2007
  • Sommersemester 2007
  • Wintersemester 2007/2008
  • Sommersemester 2008

Professional Activities and Certifications

Robert Kuhlig ist Geschäftsführer des Munich Institute for IT Service Management - kurz mITSM (externer Link) - und Lehrbeauftragter der LMU München. Mit dem mITSM bietet er Schulungen und Beratung in den Bereichen ITIL und ISO 20000 an.

Certifications

• Foundation Certificate in IT Service Management according to ITIL V2
• Manager's Certificate in IT Service Management according to ITIL V2
• ITIL V3 Expert
• Trainer for ITSM-related courses:
• IT Service Management according to ITIL
• IT Service Management according to ISO/IEC 20000

Open trainings in German and English (excerpt)

• ITIL V2 Foundation (2 days, external link)
• ITIL V3 Foundation (3 days, external link)
• ITIL V3 Foundation Bridge (1 day, external link)
• ITIL V2 Service Manager Service Support (4 days, external link)
• ITIL V2 Service Manager Service Delivery (4 days, external link)
• ITIL V2 Service Manager Exam Preparation (1 day, external link)
• ITIL V3 Service Manager Bridge including Exam Preparation (5 days, external link)
• IS0/IEC 20000 Foundation (3 days, external link)
• ISO/IEC 20000 Foundation Bridge (1 day, external link)