Team Member: Dipl.-Inform. Patricia Marcu

Research Interests & Projects

• Research area: IT Service Management
• Business-driven IT Management (2008 Summer Internship at IBM T.J. Watson Research Center)
• Fault Management
• Project: perfSONAR within the European Project GÉANT2
• GÉANT2 is a multi-gigabit research and education network. It provides state-of-the-art data communications to the European research and education community. GÉANT2 provides the most advanced services and widest geographical reach of any network of its kind in the world, with leading-edge standards of reliability and innovation. GÉANT2 connects 30 European national research and education networks (NRENs) across 34 countries. NRENs connect research and educational institutions within their respective countries, providing GÉANT2 connectivity to more than 30 million research and education end users in over 3,500 institutions across Europe.
• The perfSONAR multi-domain monitoring (MDM) service answers the need for cross-domain monitoring capability. For the first time, it is possible to access network performance metrics from across multiple domains and to perform network monitoring actions in different network domains.

Certifications

• Manager's Certificate in IT Service Management acording to ITIL v2 (ITIL V2 Service Manager)
• Foundation Certificate in IT Service Management according to ITIL v2
• Foundation Certificate in IT Service Management according to ISO/IEC 20000

Teaching

• Summer term 2008:
• Hauptseminar Virtualisierung
• Konvertierung zwischen verschiedenen Hostsystemen: P2V, V2V und V2P

Student Work

Publications

• Knittl, S., Marcu, P., Yampolskiy, M., Hamm, M. K., Modellierung interorganisationaler IT–Service–Managementprozesse, eingereicht für PIK — Praxis der Informationsverarbeitung und Kommunikation, 2010, K.G. Saur, München, Germany, April, 2010.
• Marcu, P., Shwartz, L., Grabarnik, G., Model for Incident Ticket Correlation for Inter–Organizational Service Delivery, In Proceedings of the eChallenges2009, IIMC International Information Management Corporation Ltd, Istanbul, Turkey, Oktober, 2009.
• Marcu, P., Shwartz, L., Grabarnik, G., Loewenstern, D., Managing Faults in the Service Delivery Process of Service Provider Coalitions, In Proceedings of the IEEE SCC 2009 International Conference on Services Computing, 65–72, IEEE Computer Society, Bangalore, India , September, 2009.
• Marcu, P., Shwartz, L., Grabarnik, G., Loewenstern, D., Incident Correlation Method for Heterarchical Service Delivery, In Proceedings of the International Conference on Service Science, INFORMS, Hong Kong, August, 2009.
• Marcu, P., Grabarnik, G., Luan, L., Rosu, D., Shwartz, L., Ward, C., Towards an Optimized Model of Incident Ticket Correlation, In Making Management Scalable, Robust, Cost–Effective and Revenue–Generating: Proceedings of the 11th IFIP/IEEE Symposium on Integrated Management (IM 2009), IEEE Computer Society Press, New York, USA, Juni, 2009.
• Hamm, M. K., Marcu, P., Yampolskiy, M., Beyond Hierarchy: Towards a Service Model supporting new Sourcing Strategies for IT Services, In Proceedings of the 2008 Workshop of HP Software University Association (HP–SUA), Infonomics–Consulting, Hewlett–Packard, Marrakech, Morocco, Juni, 2008.
• Hanemann, A., Kraft, S., Marcu, P., Reinwand, J., Reiser, H., Schmitz, D., Venus, V., perfSONAR: Performance Monitoring in europäischen Forschungsnetzen, In Proceedings Erstes DFN–Forum Kommunikationstechnologien — Verteilte Systeme im Wissenschaftsbereich, GI–Verlag, DFN, Kaiserslautern, Deutschland, Mai, 2008.
• Hanemann, A., Marcu, P., Algorithm Design and Application of Service–Oriented Event Correlation, In Proceedings of the 3rd IFIP/IEEE International Workshop on Business–Driven IT Management, 2008, Salvador Bahia, Brazil, April, 2008.
• Marcu, P., IT–Dienstmanagement. Ein Modell der Abhängigkeiten , 2007, Vdm Verlag Dr. Müller, Saarbrücken, ISBN–13: 978–3836414241, Juni, 2007.
• Hanemann, A., Marcu, P., Sailer, M., Schmitz, D., Specification of Dependencies for IT Service Fault Management, In Proceedings of the 1st International Conference on Software and Data Technologies (ICSOFT 2006), 2006, 257–260, INSTICC press, Setubal, Portugal, September, 2006.